March 27, 2025
JB:
Hi Rob,
Considering the "sunclip with a grey polarized lens and silver flash coating." Please send me a payment link for just that, to fit the G1 B.
Kindest regards,
John
March 27, 2025
Rob:
Hi John,
That will be $450 - does that work for you? Please confirm and I'll send over the order link right away.
Best regards,
Robert Sands
March 27, 2025
JB:
Hi Rob,
confirmed
John
April 1, 2025
JB:
Hi Rob,
It's been 5 days so maybe you didn't get my last email with the confirmation to send the payment link. Also, I am interested in a (less sophisticated than Zeiss) clip-on for EvenRealities G1B to filter blue light while watching late night TV before bed. Hopefully that one is a lot less than $450
[Author's Note:] In this email, I clearly stated that I wanted a second clip-on lens that was both less sophisticated and less expensive than the Zeiss — not another Zeiss lens. I didn't notice at the time on the invoice that Rob ultimately ordered a second Zeiss lens, contrary to that request.
April 1, 2025
Receipt and payment link received. Converting British Pounds to US Dollars the Zeiss Adaptive Sun Grey Polarised lens was $452.52, the Zeiss BlueGuard was $258.58 for a total of $711.10. Invoice here. [View Invoice]
April 1, 2025
JB:
Rob,
Will these be crafted at your facility? When should I expect delivery?
Thanks,
John
April 2, 2025
Rob:
Yes, we order the lenses from Zeiss and then install them here. Production time is likely around 4 weeks, and a few days for shipping. Thanks for your order!
Best regards,
Robert Sands
April 30, 2025
JB:
Hi Rob,
It has been a month. When will my lenses ship?
Thanks,
John
[Author's Note:] no response.
May 7, 2025
JB:
Hi Rob,
I wrote a week ago and didn't get a response. It has been 5-weeks. Are my glasses about ready to ship?
Thanks,
John
May 7, 2025
Rob:
Hi John,
I apologise for the delay. Here in the UK and Europe, we've had several public holidays in April which have delayed certain elements of lens production. That being said, your custom Zeiss lenses are due to be with us next week, so we will do everything we can on our side to install the lenses and dispatch them to you quickly at that point.
Best regards,
Robert Sands
May 16, 2025
Faizah Idris
Senior Marketing Executive asked for my shipping address, which I gave him.
May 21, 2025
[Author's Note:] The lenses arrived. Not what was ordered. I wrote the Senior Marketing Executive, Faizah Idris, who had been the most recent point of contact.
JB:
Hi Faizah,
I received the two clip-ons. The mirrored glasses seem to be as I ordered. However, the other pair was supposed to be clip-on for the same EvenRealities glasses to filter out blue light while watching TV late at night before bed . They are clear. I put them on and used a blue light as a test and the blue light came thru just like a clear lens.
What can you do about this?
Thanks,
John
[Author's Note:] When I received no reply from Faizah, I escalated the message on May 22 to include Rob, support, and their tracking department.
JB:
Gentlemen,I wrote Faizah two days ago and did not get a response so I am writing others as well in case Faizah is on vacation this week.
I received the two clip-ons. The reflective glasses seem to be as I ordered. However, the other pair was supposed to be clip-on for the same EvenRealities glasses to filter out blue light while watching TV late at night before bed . They are clear. I put them on and used two different blue lights as a test and the blue light came thru just like a clear lens.
What can you do about this?
Thanks,
John
May 23, 2025
Rob:
Hi John,
Those lenses are Zeiss BlueGuard, as specified on your order: ZEISS BlueGuard
The concept of BlueGuard is that the lenses look completely clear with no tint or reflective finish, but they do filter out blue light.
Best regards,
Robert Sands
May 23, 2025
JB:
Hi Rob,
Thanks for your reply.
Just to clarify our original conversation: I didn't specify a particular lens brand or model. I asked for something that would effectively filter blue light for late-night TV watching with my EvenRealities glasses, and you recommended the Zeiss BlueGuard lenses. I trusted your expertise and placed the order based on that.
After testing the BlueGuard lenses with two separate blue light sources-including one supplied with a pair of blue light filtering glasses for my wife-it's clear they are not filtering blue light in any visible way. While I understand what you said that Zeiss claims these lenses filter blue light despite their clear appearance, the lack of any measurable blocking effect in practical tests suggests otherwise. I need a lens that demonstrably reduces blue light exposure, not just one that is marketed to do so.
I appreciate your help in resolving this. Could you offer an alternative lens that does visibly block blue light, or arrange a refund for that pair? FWIW, I'm very happy with the "Adaptive Sun Grey Polarised Diamond Flash" clip-ons you provided and would like to continue working with you if we can find a solution.
Thanks again, and I hope you have a great weekend.
Best regards,
John B
May 23, 2025
Rob:
Hi John,
Zeiss are considered one of the most reputable medical and optical research companies on the planet.
Here's the white paper that the technology is based on: ZEISS BlueGuard White Paper (PDF)
ZEISS BlueGuard Lenses - John Rose Eyecare
ZEISS BlueGuard Lenses are the latest in blue light protection, providing comfortable vision and excellent clarity and aesthetics, while blocking up to 40%
johnroseeyecare.co.uk
It's OK to say you want to order a different type of lens, but it's incorrect to question the efficacy of BlueGuard since that is scientifically proven. I can produce the full and more detailed version of this white paper if required.
It sounds like you want a lens with a visible tint so that it noticeably changes what you are seeing. We can do that with a yellow tint which can block close to 100% of blue light?
Best regards,
Robert Sands
May 23, 2025
JB:
Hi Rob,
Thanks for your reply and for sharing the white paper-very helpful.
It's now clear what happened: I wasn't aware that the Zeiss BlueGuard lenses block up to 40% of blue light. That explains why my tests showed almost no noticeable difference when I used them with two different blue light sources. Based on my prior experience with blue-blocking glasses-ones that nearly eliminate blue light entirely-I expected a much stronger filtering effect, closer to 100%. That was the source of my confusion and concern.
I fully accept that Zeiss is a leading optical company and that the BlueGuard lenses likely perform exactly as specified. But for my specific use-watching TV two hours before bed in order to wind down and improve sleep-these lenses simply don't meet the need. For that purpose, I'm absolutely willing to sacrifice a bit of color accuracy in exchange for stronger blue light reduction.
The yellow-tinted lenses you mentioned sound like a better fit for this application. My current ones have more of an orange/pink hue, which I've found effective, but if yellow can block close to 100% as you said and preserve more true-to-life color than orange or pink, I'd be happy to go that route.
That said, the BlueGuard pair doesn't help me in any way for this application. I assume you'd like them returned-if so, please send a return shipping label and let me know the next steps.
Thanks again for your time and help getting this sorted.
Best regards,
John B
[Author's Note:] No response from Rob.
June 5, 2025
JB:
Hi Rob,
Did you miss my last email on May 23rd, or did I miss your response to it?
Thanks,
John
June 7, 2025
Rob:
Hi John,
Thanks for following up. OK, we will exchange the clip for you, but there will be a slight extra charge for the difference in value, since Zeiss lenses with custom tint are more than stock BlueGuard - is that OK?
As a goodwill, we will replace the clip as well to save you sending that one back. I hope that is acceptable.
Best regards,
Robert Sands
[Author's Note:] I already paid The Spectacle Factory $258 for the Zeiss BlueGuard lens, which are not satisfactory. He says he will exchange the clip but Instead of a shipping label to return them he wants me to spend more money for an additional lens. He never states what the "slight extra charge" is. I had stated I would keep the Zeiss custom tint adaptive sunglasses so we are going back and forth here about (only) a $258 BlueGuard lense. I responded...
June 7, 2025
JB:
Hi Robert,
I don't understand your proposition. I ordered two clip-ons. The reflective custom tint is fine. The blue filtering is what I want replaced. Since Zeiss costs more and you are replacing only the Zeiss blue with something of less value, I am not following your logic there would be a slight extra charge.
Thanks,
John
June 7, 2025
Rob:
They'd still be Zeiss lenses, but a custom tint costs more than BlueGuard, because one has to be specially made and the other is a stock item.
Best regards,
Robert Sands
[Author's Note:] Rob is suggesting a different Zeiss, custom tint.There would be no way to know how much blue light the custom tint would actually filter, and we could end up repeating the same problem.
June 7, 2025
JB:
Hi Rob,
If we are going to customize something I don't think I will be guaranteed that when I put them on and look at a blue light that I won't see it, which is the case with stock blue-light filtering glasses. So, can you deliver a stock, clip-on lens that is guaranteed to filter 90% (or more) of blue light? If not then I would feel more comfortable with just returning the Zeis BlueGuard for a refund.
Thanks,
John
[Author's Note:] No response, presumably because I asked for a refund on the BlueGuard lens.
June 16, 2025
JB:
Hi Rob,
We've been corresponding about the BlueGuard clip-ons for almost 2-months now, and I want to bring this matter to a clear resolution.
As I've explained, the BlueGuard lenses-while high quality-do not meet my specific requirements for blue light filtration for evening TV use. Filtering only up to 30% of blue light is far below the 90-95% range I originally requested.
We've gone back and forth several times without resolution, and there have been long gaps in communication. At this point, I need to move this forward. Please let me know within the next few days whether you are able to:
1. Send a replacement clip-on with a proper blue light filtering tint (90-95%), or
2. Issue a full refund and provide a return label so I can return the BlueGuard clip-on.
I value the service and quality The Spectacle Factory provides and hope we can resolve this amicably. But I need a clear and final response now so this doesn't drag on any further.
Best regards,
John B
[Author's Note:] No response.
June 26, 2025
JB:
Subject: Final Request for Return Label and Refund - Zeiss Blue Light Clip-On
Dear Rob,
I am writing to express my continued disappointment regarding your lack of response to my last two emails concerning the Zeiss clip-on lens.
You represented this product as filtering blue light, which was a critical factor in my decision to purchase it. However, according to Zeiss's own statements, it filters less than 30% of blue light-clearly falling short of what I was led to believe. At this point, I have made multiple reasonable requests for a return label so I can send the product back for a refund. These requests have been ignored.
To be clear:
I paid in full upfront.
It took two months to receive the item, despite initial claims that it would ship soon.
After 6 weeks of silence, only then did you inform me that you would order the lenses.
Now, after receiving an unsatisfactory product, you've ignored repeated return/refund requests.
This pattern is not acceptable, and I am now prepared to escalate this matter publicly and through formal channels. I am a retired programmer, so building a professional one-page website to document and share my experience is both quick and easy for me. If I do not receive a prepaid return label and refund confirmation within five (5) business days, I will proceed with the following actions:
File a formal complaint with Zeiss, detailing the misrepresentation of their product and how it was sold under false pretenses.
Dispute the charge with Capital One, including all documentation of delays, misrepresentation, and ignored refund requests.
Launch a public-facing website, specifically optimized to appear in searches for "The Spectacle Factory reviews", "The Spectacle Factory blue light lenses", and similar phrases. This site will contain my full, documented account.
Comment on every YouTube video or social media post associated with The Spectacle Factory, sharing a summary of my experience.
Post reviews on all relevant platforms, including Google, Trustpilot, Reddit, and others, referencing my website for full documentation.
All of the above will include factual descriptions supported by dated emails and product specs directly from Zeiss. I will not be accused of slander for sharing my verifiable experience.
Please understand this is not my preferred route. I've attempted to resolve this politely and privately, but your continued silence leaves me no choice.
Sincerely,
John B
[Author's Note:] I mistakenly said the Zeiss BlueGuard lenses filter less than 30% of blue light. According to Zeiss’s own documentation, the actual figure is less than 40%.
June 26, 2025
Rob:
Hi John,
We have also attempted to resolve this politely.
The product you received is exactly as specified on your invoice which was provided to you for review before you made the purchase. The invoice also mentions the fact that the order is non-refundable.
You did not specify you wanted to filter a specific amount of blue light. The vast majority of people prefer lenses which filter a certain amount of blue light in order to not shift colour perception - especially if they plan to watch TV with them as you mentioned.
When you explained that you want to block more blue light, there was no argument from our side. We offered to exchange what you purchased for something more bespoke, which would have cost more in the first instance if that is what you had ordered.
If you feel that this service is so terrible to create a website, comment on all of our videos and try to dispute the charge, I cannot stop you. The offer still stands that we will exchange your custom-made clip with a slight surcharge.
Best regards,
Robert Sands
[Author's Note:] Again, Rob never specified what the “slight surcharge” would be. At this point — four months into the process — it resulted in a lose-lose: I would invest time warning others through this website, and The Spectacle Factory would lose future customer trust and business over a $258 clip-on lens. This experience shows how individuals — even without legal leverage — can hold companies publicly accountable in ways that can’t be censored or ignored. It’s not just about money. It’s about standing up for consumer integrity — doing the right thing when a company refuses to.